Question 1

Is it vegetarian chocolate?

Accepted Answer

This is one of the most regular questions, our customer asks. Yes, it is pure vegetarian chocolate. We don't use Egg or any other Non-veg food to make our chocolate. In fact, we don't know how to use Egg or any other non-veg food to make chocolate.

Question 2

What is the shelf life of the chocolate?

Accepted Answer

One of the frequently asked questions, except chocolate truffles, rest of the chocolate shelflife is 100 days when we refrigerate it, in-room temperature it has 30 days of good shelflife.

For chocolate truffles, shelflife in the refrigerator is 30 days. Whereas at room temperature it has 7 to 10 days of shelflife.

Question 3

How should I store the chocolate?

Accepted Answer

We recommend you store in the refrigerator for a better experience of the chocolate taste.

Question 4

Does chocolate have a lot of caffeine?

Accepted Answer

Chocolate does not have a high concentration of caffeine, it contains roughly 1/5th of the caffeine present in a cup of espresso coffee.

Question 5

Do you deliver to my town?

Accepted Answer

We deliver over 20,000 pin codes all over India. We are tied up with the best courier partners Blue Dart, FedEx, eKart & Delhivery for the fulfillment of our shipments. 90% of the orders will be delivered in max 3 working days.

Question 6

Will the chocolate damage during the shipping?

Accepted Answer

Like how much we take care in making the chocolate, the same amount of effort been taken care of in the packing. The packing is so strong which will ensure safe delivery.

Question 7

Cash on delivery available?

Accepted Answer

No Cash on Delivery(COD). Since we deliver fresh chocolates, COD is not possible. We faced many issues earlier where some customers place the order using COD but don't accept the orders. We can't deliver the chocolates to other customers and can't handle such issues. We have forced ourselves to withdraw the COD option. Request to use the many different online digital payment types.

Question 8

Same day delivery is available?

Accepted Answer

Yes, it is possible only in Hyderabad. Since it is our main operational city. We can't afford the same-day delivery to other places. But if we give us 3 to 5 working days, we can manage the desired date of delivery with the association of Blue Dart / FedEx couriers.

Question 9

How can I track my order?

Accepted Answer

Once shipped, we send you the tracking info to your registered email ID. Using the info you may track it.

Question 10

Do I need to create an account with a Exotic Chocolates to purchase?

Accepted Answer

No, but if you create an account you will be rewarded with extra 5% discount on your order, which is a time offer for every new user. We send different offers and discounts to our registered customers.

Question 11

What if I want to cancel my order?

Accepted Answer

Yes, you may cancel your order but within 2 hours from the ordered time.

Question 12

Can I send the order ANONYMOUSLY?

Accepted Answer

Yes, you may. But mention the same in the Notes while placing the order.

A Moments of Delight

Frequently asked questions